Customer Service Coordinator

(Also answers to Milestone Messenger, Expectation Navigator, or Sales Support Spotter)

Are you the kind of person who…

• Loves keeping people calm, informed, and confident — even when the road gets bumpy?
• Thinks proactive updates beat reactive apologies every time?
• Gets a kick out of a clean CRM, tidy job notes, and timelines that actually stick?
• Can juggle calls, schedules, and follow-ups without dropping a ball?
• Enjoys being the link between customers, planning, and the factory so jobs move start to finish with zero surprises?
• If this sounds like you and you’re keen to jump in, keep reading.

The Role: Customer Service Coordinator

You'll be the voice customers trust and the person Sales relies on to keep momentum strong. Your mission: ensure every customer knows what’s happening next and every job tracks toward a smooth, on-time delivery.

Who We Are

At Windowmakers, we don’t just build windows — we build people, careers, and homes.

We’re a high-performance crew with a culture that blends precision, pride, and playfulness.

We use a car analogy in everything we do because our business runs like a top-notch machine — and every role matters under the hood.

What You’ll Be Driving

Customer communication – Proactively keep customers informed at every milestone, capture clear system updates, and lock in delivery schedules so jobs roll out smoothly and on time.

CRM & lead management – Maintain a clean, accurate CRM and respond to new leads quickly so Sales has what they need and customers feel valued from the first touch.

After-sales & warranty coordination – Resolve after-sales and warranty issues quickly with clear communication, while feeding learnings back to prevent repeat problems.

Internal liaison – Work closely with Factory and Planning to stay ahead of delays and keep everyone aligned on priorities and delivery readiness.

Process improvement – Spot workflow or admin bottlenecks and help build smarter, more consistent ways of working that improve the end-to-end customer journey.

Who You Are

You’re probably the one everyone relies on — whether at work, home, or Saturday footy.

• You might have:
• Kept customers confidently informed, clearly explaining what’s happening and what’s next.
• Obsessively checked timelines and details so nothing slips through the cracks.
• Juggled calls, emails, and shifting priorities while staying organised and calm.
• Lived inside a CRM or job management system, keeping records tight and reliable.
• Stepped in as the team glue to keep everyone aligned and moving forward.

You’re not afraid of systems (we use ESP), timelines, or rolling up your sleeves.

You’ll Be Aligned to Our Values

Awesome Attitude – You show up ready to help with a can-do spirit.

Customer Centric – You understand customers are on a big journey and you smooth the ride.

Epic Excellence – Details, schedules, and follow-ups are non-negotiable.

Greater Good – You show up for the team and help others win.

• Perks of the Ride

• Awesome team vibe with no egos — just action

• Real growth through coaching, training, and clear metrics

• Hands-on leadership that listens and backs good ideas

• Stable, growing NZ business with big goals

• Wainui location — skip the city chaos

Ready to Jump In?

Please fill in the form on the right!

Whether your path is classic manufacturing or a bit left-field, we care most about attitude, ownership, and energy.